Concierge Consulting
What Is Concierge Consulting?
A concierge, typically found in hotels, assists guests in arranging and coordinating their stay. They book tickets, recommend restaurants, and cater to various requests. In essence, they are always available for customers, offering answers, solutions, and recommendations. In the realm of IT, Concierge Consulting is akin to having Expertise on Demand. It isn’t a hotline service where you wait to speak with someone who follows a script; It's a personalized service provided by someone who understands your unique environment and challenges.
Benefits of Concierge Consulting
One significant benefit for our customers is gaining access to architectural, design, and automation ideas, solutions, and recommendations without needing a full-time architect or designer. We offer direct and easy access to expertise. Most of our customers have longstanding relationships with us, knowing we understand their needs, challenges, and environments intimately.
Difference from Classical Consulting
Classical consulting engagements are often project-specific and typically span at least a full day. This means customers must prepare all their topics and questions in advance, along with ensuring the availability of infrastructure, software, and personnel for the consultant's visit.
In reality, issues may arise, such as delayed hardware deliveries, sick personnel, inaccessible software licensing keys, or transportation strikes. With Concierge Consulting, these issues are non-existent. A 24-hour notice of appointment cancellation is sufficient to prevent unnecessary expenses. This allows customers to engage with the consultant when everything is ready, reducing consultancy costs marginally.
How Does It Work?
Concierge Consulting operates on a similar model to pre-paid mobile services or streaming platforms. Customers purchase a predefined amount of time, for example, ten days, and can then utilize our services, with billing in 15-minute increments. This includes phone consultations, online meetings, and even on-site meetings (with travel costs incurring an extra charge).
The purchased time is valid for one year and can be used whenever a problem arises. Concierge Consulting offers flexibility and convenience for our customers.